Advanced Plumbing & Rooter Service reviews reveal a divided online reputation. Some customers describe fast responses, professional technicians, clear communication and successful repairs. However, other reviewers raise concerns about pricing, workmanship, cleanliness or personal conduct.
The overall impression changes significantly depending on the platform. Angi displays a strong 4.9-star rating from ten reviews, while Birdeye shows a much lower 2.6-star score from 225 reviews. BBB gives the company an A+ letter grade, although the business is not BBB accredited.
These ratings cannot be compared without context. Angi’s feedback is detailed and mostly related to completed plumbing jobs, but the reviews are primarily from 2018 and 2019. Birdeye has a much larger sample, yet many visible comments refer to the same non-plumbing controversy and do not establish that the writers hired the company.
This article examines the available ratings, positive experiences, complaints, services, business records and conflicting directory information. It also explains what homeowners should verify before hiring the company.
| Business detail | Publicly listed information |
| Business name | Advanced Plumbing & Rooter Service |
| Location | Liberty Hill, Texas |
| Address | 316 Peggy Dr, Liberty Hill, TX 78642 |
| Commonly listed phone | (512) 598-6411 |
| Business type | Plumbing and rooter contractor |
| Current LLC start date | May 18, 2018 |
| BBB rating | A+ |
| BBB accreditation | Not accredited |
| Angi rating | 4.9/5 from 10 reviews |
| Birdeye rating | 2.6/5 from 225 reviews |
| Birdeye review sources | 205 Google and 20 Birdeye reviews |
| BuildZoom reviews | No reviews posted |
| Yelp rating | Not independently verified |
| Yahoo Local rating | Not independently verified |
BBB and Birdeye both list the company at 316 Peggy Dr in Liberty Hill. BBB and ZoomInfo display the phone number as (512) 598-6411.
Quick Verdict on Advanced Plumbing & Rooter Service Reviews
The available feedback does not support a simple conclusion that the company is either consistently excellent or consistently poor.
Angi contains ten older reviews, nine of which are five-star ratings. Customers commonly praised prompt arrivals, friendly communication, efficient repairs and cleanup. One reviewer confirmed that a plumbing problem was fixed but considered the price too high.
Birdeye contains 225 reviews and therefore offers a much larger sample. Nevertheless, many of its recent posts focus on an alleged shopping-cart confrontation or related online controversy rather than plumbing services. Some commenters even indicate that they did not know how the person involved performed as a plumber.
The most balanced conclusion is that the company has documented positive service experiences, some service-related complaints and an online rating that appears to have been affected by reviews from people who may not have been customers.
Potential clients should read individual service-specific reviews instead of relying only on the combined star score.
What Is Advanced Plumbing & Rooter Service?
Advanced Plumbing & Rooter Service is listed as a plumbing contractor based in Liberty Hill, Texas. BBB records the operation as a limited liability company that started and incorporated on May 18, 2018. William Van Mastrigt is identified as the managing member and principal contact.
ZoomInfo classifies the business under construction management, construction, repair services and consumer services. It estimates that the company has between one and ten employees and annual revenue below $5 million. These are third-party estimates rather than audited company disclosures.
Company descriptions reproduced by Angi, ZoomInfo and BuildZoom call the business family-owned and promote more than 20 years of plumbing experience. ZoomInfo’s profile describes Bill as the founder and Mike as the manager and lead technician. It says Mike had nearly ten years of Austin-area service-plumbing experience before joining the operation.
Those experience statements should be treated as company or directory marketing language. They do not mean that the current Texas LLC has legally existed for more than 20 years.
Advanced Plumbing & Rooter Service Review Scores Compared
The main review platforms present very different pictures.
| Platform | Rating or status | Important context |
| Angi | 4.9/5 from 10 reviews | Nine five-star reviews and one four-star review |
| Birdeye | 2.6/5 from 225 reviews | Includes 205 Google reviews and 20 Birdeye reviews |
| BBB | A+ letter grade | Not accredited; customer reviews do not determine the grade |
| BuildZoom | No customer reviews | License information marked as unverified |
| BestPlumbers | Listing and review page indexed | Current page returned an access error |
| Yelp | Listing identified | Current rating unavailable during research |
| Yahoo Local | Listing identified | Current rating unavailable during research |
Birdeye and Google should not be counted as entirely separate review collections because Birdeye says that 205 of its 225 displayed reviews were imported from Google.
Similarly, the BBB A+ grade should not be averaged with consumer star scores. BBB states that customer reviews are not used when calculating its letter grade.
Positive Customer Experiences on Angi
Angi currently presents the strongest service-related feedback. The profile shows 4.9 out of 5 from ten reviews, with 90% awarding five stars and 10% awarding four stars.
Several reviewers describe fast responses. One customer reported receiving a call shortly after posting a request and said the technician arrived the following morning. Another said the company responded on Christmas Eve to clear a badly clogged kitchen sink while guests were in the home.
Professionalism is another repeated theme. Customers describe the technician as friendly, prompt, informative and efficient. Some reviewers said the work and expected cost were explained before the repair started.
Cleanup also receives positive attention. One customer said the plumber cleared a clogged sink without leaving a mess. Another described a repair that required access through a closet wall and said the technician restored the work area, cleaned thoroughly and offered additional help afterward.
The most common positive themes include:
- Fast responses
- Prompt arrival
- Friendly technicians
- Clear explanations
- Efficient repairs
- Professional behavior
- Cleanup after the job
- Successful emergency service
- Willingness to handle small and larger projects
However, these reviews were posted mainly between October 2018 and June 2019. Therefore, they provide useful historical evidence but may not fully represent the company’s current service.
Pricing Feedback and Cost Concerns
Pricing is one area where customer opinions differ.
A June 2019 Angi reviewer said the plumbing issue was repaired but considered the price excessive and stated that they would not use the company again. In contrast, another reviewer said they had received several expensive quotes elsewhere and considered the company’s quoted price reasonable.
This difference does not necessarily mean that either reviewer was wrong. Plumbing costs depend on the type of repair, accessibility, materials, emergency timing, labor requirements and the possibility of hidden damage.
Homeowners should request a written estimate that explains:
- The diagnostic or call-out fee
- Labor charges
- Parts and materials
- Emergency or after-hours fees
- Permit costs
- Disposal charges
- Conditions that could increase the price
- Warranty coverage
- Payment requirements
It is also sensible to ask whether the service-call fee will be applied toward the repair and whether the estimate is fixed or subject to change.
Why Birdeye Shows a Much Lower Rating
Birdeye currently lists Advanced Plumbing & Rooter Service at 2.6 out of 5 from 225 reviews. The profile is marked as unclaimed and states that 205 reviews come from Google while 20 were submitted through Birdeye.
At first glance, the larger number of reviews may seem more reliable than Angi’s ten-review sample. However, relevance matters as much as volume.
A noticeable group of recent Birdeye comments discusses an alleged public confrontation involving a shopping cart. Many of those posts do not describe a plumbing appointment, estimate, repair, invoice or other customer transaction. Some contain only personal criticism or references to the controversy.
That pattern suggests the company may have experienced a review pile-on after an online incident. It does not prove that every negative review is false. Instead, it means the aggregate rating cannot be treated as though all 225 comments represent separate plumbing jobs.
Some Birdeye posts do appear to describe service-related experiences. Visible allegations include concerns about technician behavior, call-out charges, cleanup and the quality of plumbing work. These reports deserve consideration, but they remain individual reviewer accounts unless supported by invoices, photographs, inspections, company responses or regulatory findings.
Readers should divide the feedback into three groups:
- Reviews describing completed plumbing work
- Reviews about estimates, fees or customer service
- Posts reacting to an unrelated controversy
The first two groups are more useful when evaluating whether to hire the company.
Does the Low Birdeye Score Prove Poor Work?
No single online rating proves how every future plumbing job will be handled.
Birdeye’s score is important because it reflects a large amount of public feedback. However, the visible concentration of non-service comments makes the 2.6-star figure an imperfect measure of plumbing quality.
A detailed three-star review describing a specific water-heater installation may be more useful than a one-star comment from a person who never contacted the company.
When reading reviews, look for:
- The service date
- The plumbing problem
- The diagnosis
- The work performed
- The estimate and final price
- Communication before and after the job
- Photographs or invoice details
- Whether the problem was resolved
- Whether follow-up service was provided
- A company response
The same standard should apply to positive feedback. A five-star comment without details offers less evidence than a balanced review explaining the entire project.
Understanding the BBB Rating
BBB currently assigns Advanced Plumbing & Rooter Service an A+ letter grade. At the same time, the profile clearly states that the company is not BBB accredited.
These statements are not contradictory.
Accreditation is a separate voluntary program. A company generally must apply, complete BBB’s vetting process and agree to follow its standards. A business can receive a BBB letter grade without becoming accredited.
BBB also says customer reviews do not influence the letter-grade calculation. Therefore, the A+ rating does not mean customers awarded the company an A+ review score.
The BBB profile records:
- An A+ letter grade
- No BBB accreditation
- File opened on October 3, 2018
- Business started on May 18, 2018
- Incorporated on May 18, 2018
- Limited liability company status
- William Van Mastrigt as managing member
- Phone number (512) 598-6411
- Address at 316 Peggy Dr in Liberty Hill
BBB also warns that it does not verify the accuracy of all third-party submissions and does not endorse businesses listed in its directory.
BuildZoom, BestPlumbers, Yelp and Yahoo Local
BuildZoom lists the same Liberty Hill address and phone number. However, it says it has not received customer reviews for the company. Its profile also marks the license information as unverified and recommends checking license status with the appropriate board before hiring.
BestPlumbers has an indexed company page and a separate indexed review page. However, both pages returned a 502 access error during the latest research. Therefore, their current rating and review content could not be directly confirmed.
Yelp also has a listing for the Liberty Hill business, but the page returned a service-unavailable error. No current Yelp rating, review count or review quotation should be published without checking the page directly.
Yahoo Local’s listing could not be fully accessed either. As a result, this article does not assign a Yahoo rating or rely on Yahoo review text.
These limitations matter because ratings, phone numbers and operating hours can change. Search snippets alone should not be treated as permanent business records.
Services Listed for the Company
Angi lists a broad selection of plumbing and rooter services for the business. The profile also indicates that emergency service is available and credit cards are accepted.
Listed services include:
- General plumbing
- Drain cleaning
- Hydro-jetting
- Drain installation
- Sewer repair
- Sewer services
- Leak detection
- Pipe installation
- Pipe repair
- Whole-house repiping
- Water-heater installation
- Water-heater repair
- Gas-line services
- Backflow services
- Septic services
- Toilet installation and repair
- Faucet installation and repair
- Sink installation and repair
- Bathtub and shower work
- Garbage-disposal repair
- Water-filter services
- Remodeling plumbing
Angi’s FAQ currently says emergency services are offered, but free project estimates and warranties are not. These policies should be confirmed directly because directory information can become outdated.
Business Hours
Birdeye currently displays the following hours:
- Monday through Saturday: 8:00 a.m. to 7:00 p.m.
- Sunday: Closed
These are Birdeye-listed hours rather than verified official hours. Customers should call before visiting or relying on emergency availability.
Conflicting Founding Dates
Different directories disagree about the company’s founding year.
BBB records the current LLC as beginning and incorporating on May 18, 2018. ZoomInfo lists 1999 as the founding year. Angi and BuildZoom promote more than 20 years of experience.
These statements may describe different things. BBB’s date concerns the current legal entity. The earlier dates may refer to the founder’s plumbing career, a previous operation or copied directory information.
The safest wording is:
The current Texas LLC was established in 2018, while company and directory profiles claim that the team’s plumbing experience extends back much further.
It would be misleading to state that the present LLC has operated continuously since 1999 without stronger legal documentation.
Conflicting Phone and Website Information
BBB, ZoomInfo and BuildZoom display the phone number (512) 598-6411. The Blue Book lists a different number, (512) 598-6420, and names Sarah Van Mastrigt as a main-location contact.
Because directory numbers may be outdated or used for tracking, customers should confirm the company’s identity before making a payment or allowing access to a property.
ZoomInfo lists advancedplumbingandrootertexas.com as the company website. However, directory website information can change, so users should confirm that any domain is active and clearly connected to the Liberty Hill operation before submitting personal or payment details.
Licensing and Insurance Questions
BBB says plumbing is an industry that may require professional licensing, bonding or registration and directs consumers to the Texas State Board of Plumbing Examiners. BuildZoom says it could not verify a license for the company in its own database.
BuildZoom’s inability to verify a license is not proof that no qualified plumber is associated with the company. It means customers should conduct a direct check instead of relying on directory badges.
Before hiring, ask for:
- The responsible master plumber’s name
- The relevant Texas license number
- Proof of current liability insurance
- Any required permit information
- Written warranty terms
- The identity of the technician performing the work
Verify the information with the appropriate state or local authority rather than relying solely on a marketing profile.
How to Evaluate Advanced Plumbing & Rooter Service Reviews
When comparing advanced plumbing & rooter service reviews, focus on quality rather than quantity alone.
Give more weight to feedback that identifies:
- A real plumbing problem
- An approximate service date
- The work performed
- The quoted price
- The final cost
- Technician communication
- The final result
- Follow-up service
- Photographs or supporting documents
Give less weight to posts that:
- Do not mention plumbing work
- Repeat an online controversy
- Contain only personal insults
- Offer no date, service or outcome
- Confuse the business with another company
- Make serious claims without supporting details
Also examine management responses. A professional response that explains the company’s position or offers to resolve the matter can provide useful context. Silence does not prove wrongdoing, but repeated unanswered service complaints may still deserve closer attention.
Questions to Ask Before Hiring
Homeowners considering the company should ask several questions before authorizing work:
- Are you licensed for this plumbing project?
- Who is the responsible master plumber?
- Can you provide proof of insurance?
- Is there a diagnostic fee?
- Will that fee be credited toward the repair?
- Is the estimate fixed or adjustable?
- What could increase the final price?
- Will additional work require written approval?
- Is a permit required?
- Who will obtain the permit?
- Is labor covered by a written warranty?
- Are manufacturer warranties included?
- What happens if the problem returns?
- Will employees or subcontractors perform the work?
- How will the property be protected and cleaned?
- What payment methods are accepted?
For an expensive water heater, sewer replacement, gas-line project or whole-house repipe, obtain at least two or three written estimates.
Frequently Asked Questions
They are mixed. Angi shows 4.9 out of 5 from ten older reviews, while Birdeye shows 2.6 out of 5 from 225 reviews. Many recent Birdeye comments do not appear to describe completed plumbing jobs.
Angi has a small collection of older, service-specific feedback. Birdeye has a much larger collection, but many recent posts refer to a non-plumbing controversy. The two ratings measure different review populations.
No. BBB states that the company is not accredited, although it currently has an A+ letter grade.
No. BBB says customer reviews are not used when calculating the letter grade.
BBB records the current LLC as starting on May 18, 2018. ZoomInfo lists 1999, while other directory descriptions advertise more than 20 years of experience. The earlier claims may refer to professional experience rather than the age of the current legal entity.
Positive Angi comments mention quick responses, professional technicians, clear explanations, efficient repairs and thorough cleanup.
Reviewers have alleged concerns involving pricing, workmanship, cleanliness, communication and behavior. Individual allegations have not necessarily been independently verified.
Angi lists emergency service as available. Current availability and emergency charges should be confirmed directly.
Angi’s current FAQ says free project estimates and warranties are not offered. Customers should ask for updated written terms because policies may change.
BBB, ZoomInfo and BuildZoom list (512) 598-6411. Another directory displays a different number, so customers should confirm that they have reached the correct Liberty Hill company.
The available evidence is too mixed for a universal recommendation. Verify licensing and insurance, request a written estimate, read service-specific feedback and compare other local plumbers before deciding.
Final Conclusion
Advanced Plumbing & Rooter Service reviews present a mixed and unusually complicated picture.
Angi contains a small collection of detailed, mostly positive service reviews from 2018 and 2019. Customers praised fast responses, professionalism, communication, successful repairs and cleanup. One reviewer said the work was completed but considered the price too high.
Birdeye displays a much lower 2.6-star rating from 225 reviews. However, many visible comments appear connected to the same non-plumbing controversy, making the combined score less useful as a pure measure of repair quality. Some posts do describe alleged service problems and should be considered individually.
BBB gives the company an A+ letter grade but says it is not accredited. The BBB grade is separate from customer-review scores. Its profile provides the strongest available support for the company’s address, phone number, LLC date and management information.
The evidence is too mixed for an unconditional recommendation or automatic rejection. A careful homeowner should read recent service-specific reviews, verify licensing and insurance, request written pricing and compare at least one other qualified plumber before making a decision.
